At MA Group, we are committed to maintaining transparency and clarity throughout our customer relationships.
Any refund, cancellation, or return of payments related to our real estate projects is governed by the specific terms and conditions outlined in the applicable reservation form, booking documents, or signed sales contract.
1. Reservation & EOI Payments
Any Expression of Interest (EOI), reservation fee, or other initial payment is subject to the terms and conditions communicated to the customer at the time of reservation.
The refundability of such payments, including any applicable refund period, will be determined based on the relevant reservation documents and the applicable terms agreed upon with the customer.
2. Signed Sales Contracts
Once a formal sales contract has been signed, any cancellation or refund request will be handled in accordance with the terms and conditions of the signed contract and the applicable laws and regulations in Egypt.
Any applicable administrative fees, deductions, or other contractual obligations will be determined according to the terms agreed upon in the relevant contract.
3. Refund Requests
Customers wishing to request a refund or cancellation should contact MA Group through our official communication channels and provide the relevant booking, reservation, or contract details.
Each request will be reviewed based on the applicable contractual terms and the customer’s payment status.
4. Refund Processing
Where a refund is approved, the refund process and applicable timeframe will be communicated to the customer.
Refunds will generally be processed through the applicable payment method and in accordance with MA Group’s internal procedures and the requirements of the relevant payment provider or financial institution.
5. Project-Specific Terms
Refund and cancellation conditions may vary depending on the project, payment stage, reservation status, and specific contractual terms.
Accordingly, customers are advised to review their reservation documents and signed sales contract carefully before submitting a cancellation or refund request.
6. Contact Us
For any questions regarding refunds, cancellations, or payment-related matters, please contact MA Group through our official communication channels.
MA Group Developments
Hotline: 17731
Email: info@ma-groupeg.com
Website: ma-groupeg.com
Disclaimer
This Refund & Cancellation Policy is provided for general informational purposes. In the event of any conflict between this policy and the terms of a signed contract or reservation document, the terms of the applicable signed agreement shall prevail.